FAQ

Q. Who do I contact if I have any questions or concerns?
A. Email us at theticketrumba@gmail.com. We will respond promptly!

Q. How do I redeem my tickets?
A. After the purchase is completed, a confirmation email will be sent to the email address that you provided for each show. Print out that email and bring it to the show with an ID. Driver’s License, School ID or any other photo identification is accepted.

Q. What if I bought this ticket for someone else, or want to transfer my tickets to another person?
A. Simply send the person using the tickets with a photo copy or picture of your ID.

Q. What if i lost my confirmation email?
A. If you bring your photo ID, we will be able to verify the purchase at the door. We will have all of your purchase information readily available.

Q. What if the event is canceled?
A. If the event is canceled, you will be fully refunded immediately, aside of service charges. Service charges are not refundable.

Q. What if the band I wanted to see cancels?
A. Like any ticketing service, if the band is the “headliner”, or main band on the show, money will be refunded. If the band that canceled is one of the supporting acts, refunds will not be issued.

Q. Do you offer refunds?
A. All purchases are final. We do not offer refunds unless the event or headlining act has been canceled.